1. Customized Orders (Tailored for Your Brand)
Since customized Oxford briefcases (with logos, specific colors, or bespoke designs) are produced exclusively for your brand, they are non-returnable and non-refundable unless there is a verifiable manufacturing defect.
Mandatory Verification: Before placing a custom order, buyers are strictly required to double-check all customization details, including logo artwork, spelling, colors, and product dimensions.
Final Approval: Once the pre-production sample or digital mock-up is approved and the production process begins,We will not be held responsible for any errors provided by the buyer. No modifications or cancellations will be accepted at this stage.
2. Stock Items (Ready-to-Ship)
For non-customized stock products, we accept returns within 7 days of delivery, provided the items are in their original, unused condition and packaging.
Cost Responsibility: For all returns of stock items, the buyer is responsible for all associated expenses, including original shipping fees, return freight, and any applicable customs duties or handling charges.
3. Damaged or Defective Goods
If you receive items with quality issues, please contact us within 48 hours of delivery with clear photos or videos. We will prioritize a replacement or credit for confirmed manufacturing defects.
4. How to Start a Return
All returns must be pre-authorized. Please contact your account manager  to obtain a Return Authorization before shipping any goods back.